US Patent Issued to The ADT Security on March 3 for "Predictive analytics for managing callbacks queues" (Kansas, Tennessee Inventors)

ALEXANDRIA, Va., March 3 -- United States Patent no. 12,568,171, issued on March 3, was assigned to The ADT Security Corp. (Boca Raton, Fla.).

"Predictive analytics for managing callbacks queues" was invented by Justin Patrick Murphy (Knoxville, Tenn.) and Chad Martin Kerby (Wichita, Kan.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for callback queue management are provided. An example system is configured to determine a maximum size of a callback queue based on a formula. The system determines eligibility of an inbound query for the callback queue based on a current number of calls in the callback queue being less than the maximum size. The system causes a callback call associated wit...