US Patent Issued to The ADT Security on March 17 for "Assigning agents to communication sessions based on language preferences in mobile applications" (Florida Inventors)

ALEXANDRIA, Va., March 17 -- United States Patent no. 12,580,971, issued on March 17, was assigned to The ADT Security Corp. (Boca Raton, Fla.).

"Assigning agents to communication sessions based on language preferences in mobile applications" was invented by Isabel Fernandez (Lauderdale by the Sea, Fla.) and James Cole (Lauderdale by the Sea, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system is described. The system includes a remote monitoring platform configured to provide computing functionality for alarm monitoring. The remote monitoring platform includes processing circuitry configured to receive, from a backend system configured to provide computing functionality for a rideshare service, a r...