US Patent Issued to T-Mobile Innovations on Sept. 22 for "Automated management of support channel and ticketing" (Washington, Texas Inventors)

ALEXANDRIA, Va., Sept. 24 -- United States Patent no. 12,743,671, issued on Sept. 22, was assigned to T-Mobile Innovations LLC (Overland Park, Kan.).

"Automated management of support channel and ticketing" was invented by Charu Arora (Bothell, Wash.), Belete Regassa Cheneke (Seattle), Wai Jen Wayne Cheung (Seattle), Dana Michelle Chinn (Redmond, Wash.), Eric Robert Dykema (Granite Falls, Wash.), Mohammed Haaris Edhi (Irving, Texas), Peter James Kay II (Frisco, Texas), Haby Poulo Randall (Newcastle, Wash.) and Xiaoyi Tian (Issaquah, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some examples, a system provides user technical support via an integrated support application that a messaging extension in...