US Patent Issued to STATE FARM MUTUAL AUTOMOBILE INSURANCE on March 3 for "Chatbot for reviewing insurance claims complaints" (Illinois, Arizona Inventors)

ALEXANDRIA, Va., March 3 -- United States Patent no. 12,567,115, issued on March 3, was assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY (Bloomington, Ill.).

"Chatbot for reviewing insurance claims complaints" was invented by Joseph Robert Brannan (Bloomington, Ill.), Vicki King (Bloomington, Ill.), Brian Mark Fields (Phoenix) and Nathan L. Tofte (Downs, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The following relates generally to AI-based review of insurance claims complaints. In some embodiments, one or more processors: (1) receive, via a chatbot, an insurance claim complaint; (2) categorize, via the chatbot, the insurance claim complaint by determining a category of the insurance claim ...