US Patent Issued to State Farm Mutual Automobile Insurance on July 28 for "Systems and methods for advanced voice monitoring and analysis" (Arizona Inventors)

ALEXANDRIA, Va., July 28 -- United States Patent no. 12,694,869, issued on July 28, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Systems and methods for advanced voice monitoring and analysis" was invented by Anthony Welcome (Mesa, Ariz.) and Kimberly C. Kloeppel (Mesa, Ariz.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer system is provided and is programmed to: (1) receive an audible caller statement originating from a caller being routed to the representative; (2) parse the audible caller statement; (3) identify one or more key words from the parsed audible caller statement; (4) search an information database for one or more items of information based upon the...