US Patent Issued to State Farm Mutual Automobile Insurance on Aug. 11 for "Unified multi-channel communications systems and methods" (Georgia, Illinois Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,707,011, issued on Aug. 11, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Unified multi-channel communications systems and methods" was invented by Subha Kumarasamy (Cumming, Ga.), Jeff Linsangan (Cumming, Ga.) and Amit Gupta (Normal, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Described herein are systems and techniques to facilitate the efficient generation and association of data based on communications across multiple communications channels. A unified communications system may process communications exchanges using multiple communications channels and generate data that may be associated with the interacti...