US Patent Issued to ServiceNow on July 14 for "Group action framework" (California, Washington Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,681,995, issued on July 14, was assigned to ServiceNow Inc. (Santa Clara, Calif.).

"Group action framework" was invented by Gaurav Goyal (San Jose, Calif.), Tao Feng (Palo Alto, Calif.), Dariush Shahgoshtasbi (Bellevue, Wash.), Udayan Kumar (Kirkland, Wash.), Manish Kumar Das (Union City, Calif.) and Sathish Kumar Gurram (Hayward, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method includes obtaining an incident report and assigning an incident type to the incident report. The method also includes determining that the incident type has not been assigned to any prior incident reports and generating a prompt associated with the incident type ba...