US Patent Issued to SAP on June 2 for "Automated customer service assistant via large language model" (Indian Inventors)

ALEXANDRIA, Va., June 2 -- United States Patent no. 12,646,076, issued on June 2, was assigned to SAP SE (Walldorf, Germany).

"Automated customer service assistant via large language model" was invented by Krishnan Harihara Subramanian (Banglaore, India), Dinesh Bhandarkar (Bangalore, India) and Ajay P Sakthikumar (Munnar, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A large language model can be used to implement a service assistant. Natural language commands can be sent to the large language model, which identifies intents and responds with actions and API payloads. The command can then be implemented by an appropriate API call. The assistant can support actions that span a plurality of application...