US Patent Issued to RingCentral on Sept. 29 for "Systems and methods for automated contact center management based on analysis of agent state" (California Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,750,447, issued on Sept. 29, was assigned to RingCentral Inc. (Belmont, Calif.).

"Systems and methods for automated contact center management based on analysis of agent state" was invented by Vadiraj Katti (Pleasanton, Calif.) and Ashish Seth (Los Altos, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A contact center controller is provided to automatically manage a large volume of audio and/or video electronic communications in a contact center. The controller routes electronic communications to available agents, and monitors the interactions between the agents and users participating in the electronic communications. The controller determines a...