US Patent Issued to RAKUTEN SYMPHONY on Sept. 15 for "Customer experience index estimator for a smart service analyzer" (Japanese Inventor)

ALEXANDRIA, Va., Sept. 15 -- United States Patent no. 12,737,710, issued on Sept. 15, was assigned to RAKUTEN SYMPHONY INC. (Tokyo).

"Customer experience index estimator for a smart service analyzer" was invented by Tasnim Ahmed (Tokyo).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method includes normalizing one or more key performance indicator (KPI), where the one or more KPI include user-level quantitative KPI or user-level qualitative KPI; determining whether weights are available for each normalized KPI; and in response to the weights being available for each normalized KPI, converting, based on the weights for each normalized KPI, each normalized KPI to a customer experience index (CEI) for each use...