ALEXANDRIA, Va., Dec. 23 -- United States Patent no. 12,505,298, issued on Dec. 23, was assigned to PRESS GANEY ASSOCIATES LLC (South Bend, Ind.).
"System and method for actionizing comments" was invented by Kyle Robertson (Austin, Texas) and Taylor Turpen (Pflugerville, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for processing and actionizing structured and unstructured experience data is disclosed herein. In some embodiments, a system may include a natural language processing (NLP) engine configured to transform a data set into a plurality of concepts within a plurality of distinct contexts, and a data mining engine configured to process the relationships of the concepts and t...