US Patent Issued to Pelatro on March 31 for "System and method for collecting, organizing, and curating customer engagements across multiple domains to provide contextual nurturing and alignment of customer journeys to business objectives" (Indian Inventors)

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,591,900, issued on March 31, was assigned to Pelatro PTE. LTD (Singapore).

"System and method for collecting, organizing, and curating customer engagements across multiple domains to provide contextual nurturing and alignment of customer journeys to business objectives" was invented by Arun Kumar Krishna (Banaswadi, India) and Pramod Konandur Prabhakar (Banaswadi, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for collecting, organizing, and curating customer engagements across multiple interactions and touch points. The disclosed method allows for a discovery of purposes, an accretion of micro-journeys for a plurality of cust...