ALEXANDRIA, Va., July 21 -- United States Patent no. 12,689,689, issued on July 21, was assigned to PayPal Inc. (San Jose, Calif.).
"Interactive voice response transcoding" was invented by Oliver Jamero Reyes (San Jose, Calif.), Vinaykanth Manthena (Fremont, Calif.), James Siang-Jin Kua (San Jose, Calif.), Niall Rooney (Ashbourne, Ireland), Liang Xi (Elkhorn, Neb.) and Ajay Aswal (Fremont, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are disclosed that relate to a computer system implementing an interactive voice response (IVR) transcoder. The computer system may receive voice input from an interactive voice response (IVR) system, or other channel. The computer system converts the receive...