ALEXANDRIA, Va., Aug. 18 -- United States Patent no. 12,711,499, issued on Aug. 18, was assigned to PayPal Inc. (San Jose, Calif.).
"Multi-agent computer software framework for a conversational artificial intelligence system" was invented by Soujanya Lanka (Singapore), Guangsen Wang (Singapore) and Reyha Verma (Bangalore Urban, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and systems are presented for providing an artificial intelligence (AI)-based conversation system for facilitating a conversation with users and processing transactions for the users. The AI-based conversation system includes an AI model coupled with different backend modules. Based on an utterance submitted by a user during...