US Patent Issued to Oracle International on July 7 for "System and method for concurrently joining voice and web channels" (Colorado Inventor)

ALEXANDRIA, Va., July 7 -- United States Patent no. 12,676,145, issued on July 7, was assigned to Oracle International Corp. (Redwood Shores, Calif.).

"System and method for concurrently joining voice and web channels" was invented by Ashish Agarwal (Longmont, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, methods, and other embodiments associated with concurrently joining voice channels and web channels are described. In one embodiment, a method includes establishing a voice session to communicate over an audio channel, wherein a live agent communicates audio voice signals with a user. In response to identifying an issue from the user, transmitting a navigation link wherein the navigation lin...