ALEXANDRIA, Va., June 2 -- United States Patent no. 12,645,880, issued on June 2, was assigned to Optum Inc. (Minnetonka, Minn.).
"Management system for software incidents" was invented by Puneet Juneja (Eden Prairie, Minn.), Hari Sankar Jayasankar Sasilekha (Fort Mill, S.C.) and Pawan Sharma (New Delhi).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method comprises receiving an incident report comprising a textual description of an incident; generating a regularized incident report in which out-of-vocabulary terms in the received incident report are replaced with in-vocabulary terms; determining importance measures for a plurality of incident report terms, wherein each of the incident report terms is in t...