US Patent Issued to Open Text Holdings on May 13 for "Voice message and interactive voice response processing system and method" (Texas Inventor)

ALEXANDRIA, Va., June 12 -- United States Patent no. 12,300,228, issued on May 13, was assigned to Open Text Holdings Inc. (Menlo Park, Calif.).

"Voice message and interactive voice response processing system and method" was invented by Param Jyoti Gyani (Cedar Park, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "According to one aspect of the present disclosure, the voice message analysis system receives a voice message from a voicemail system, performs a voice-to-text transcription, and applies a set of rules to the transcription of the voice message. The actions have associated data that is used when implementing the action. The rules specify criteria for triggering various actions that map to funct...