US Patent Issued to NTT Data Services on Aug. 11 for "Intelligent process automation for omnichannel user interaction" (Indian, American Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,705,430, issued on Aug. 11, was assigned to NTT Data Services LLC (Plano, Texas).

"Intelligent process automation for omnichannel user interaction" was invented by Sankar Chandrasekaran (Chennai, India), Ujjwal Sharma (Chennai, India), Dhurai Ganesan (Chennai, India), Harsh Vinayak (Gurgaon, India), Tanvir Khan (Allen, Texas) and Jeyarani Rajadurai (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "In one general aspect, in an embodiment, a method of intelligent process automation includes discovering a support communication via a communication data source that provides voice and non-voice communication service, the support communication cor...