US Patent Issued to NICE on Sept. 29 for "System and method for detection and implementation of litigation-hold and release for interactions recordings within a contact center" (Indian, Israeli Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,750,445, issued on Sept. 29, was assigned to NICE LTD (Ra'anana, Israel).

"System and method for detection and implementation of litigation-hold and release for interactions recordings within a contact center" was invented by Darshan Ambhaikar (Pune, India), Seemit Shah (Pune, India), Salil Dhawan (Pune, India) and Shunit Metz (Herzliya, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-method for detection and implementation of litigation-hold and release for interactions recordings within a contact center. The computerized-method includes for each recording file of an interaction between a customer and an agent in the contact cente...