US Patent Issued to NICE on June 23 for "System and method to determine criticality and prioritize live events to improve proactive customer service" (Indian Inventors)

ALEXANDRIA, Va., July 15 -- United States Patent no. 12,665,821, issued on June 23, was assigned to NICE LTD (Ra'anana, Ill.).

"System and method to determine criticality and prioritize live events to improve proactive customer service" was invented by Darshan Ambhaikar (Pune, India), Rahul Vyas (Jodhpur City, India) and Salil Dhawan (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "An event prioritization system and methods are provided that are configured to dynamically prioritize incoming events reported by a plurality of event ticketing systems while the incoming events are live or ongoing. The system includes a processor and a computer readable medium operably coupled thereto, the computer rea...