US Patent Issued to Nice on June 16 for "System and method for performance measurement and improvement of bot interactions" (Indian, Israeli Inventors)

ALEXANDRIA, Va., June 16 -- United States Patent no. 12,657,541, issued on June 16, was assigned to Nice Ltd. (Israel).

"System and method for performance measurement and improvement of bot interactions" was invented by Abhijit Mokashi (Pune, India), Amram Amir Cohen (Tel Aviv, Israel), Chetan Supekar (Pune, India) and Prasad Patil (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system for evaluating bot performance, including collecting, by a processor, bot performance data items, wherein the collecting includes directly collecting bot performance data items; and calculating bot performance data items based on collected bot performance metrics; producing a bot performance output inc...