US Patent Issued to Nice on July 14 for "System and method to determine and remediate reverse transition from digital channels in a contact center" (Indian Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,684,068, issued on July 14, was assigned to Nice Ltd. (Israel).

"System and method to determine and remediate reverse transition from digital channels in a contact center" was invented by Sanketh Sudhakar Shetty (Pune, India), Salil Dhawan (Kharadi Pune, India) and Pramod Jalindar Giri (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and a method for managing interactions between agent devices and customer devices, the system comprising: a computing device; a local storage; a memory; and a processor, the processor configured to: identify interaction data in interactions between an agent device and a customer device that show a transi...