US Patent Issued to NICE on July 14 for "System and method for optimizing query resolution on digital channels in a contact center" (Indian Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,681,967, issued on July 14, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method for optimizing query resolution on digital channels in a contact center" was invented by Sanketh Shetty (Pune, India), Salil Dhawan (Pune, India) and Pramod Giri (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-method for resolving a query posted on an online-discussion-board of a social-media-platform and awaiting in a queue of a digital-communication-channel. The computerized-method includes: (i) monitoring the digital-communication-channel queue to select the query; (ii) operating an interaction-filtering module against the query to ...