US Patent Issued to Nextiva on Feb. 17 for "System and method of assigning and managing customer service tickets using natural language processing, machine learning and triviality analysis" (Arizona Inventor)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,555,059, issued on Feb. 17, was assigned to Nextiva Inc. (Scottsdale, Ariz.).

"System and method of assigning and managing customer service tickets using natural language processing, machine learning and triviality analysis" was invented by Tomas Gorny (Scottsdale, Ariz.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method are disclosed for assigning a ticket including one or more databases that store data describing electronic communication between one or more customer system communication devices and one or more service center communication devices. Embodiments further include a computer coupled with one or more databases and configured ...