US Patent Issued to MSP Solutions Group on May 13 for "User management system for computing support" (Texas Inventors)

ALEXANDRIA, Va., June 12 -- United States Patent no. 12,301,585, issued on May 13, was assigned to MSP Solutions Group LLC (Plano, Texas).

"User management system for computing support" was invented by Timothy Mark Conkle (McKinney, Texas), Sage David Driskell (Allen, Texas) and Luke Matthew Glover (McKinney, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computing support system is configured to programmatically manage support access to a computing system via a support technician console across multiple levels of support access. The system receives a request to authenticate a user requesting support for the computing system, issues one or more authentication challenges to the user to authenticate th...