US Patent Issued to MOTOROLA SOLUTIONS on Feb. 17 for "System and method for tracking emotional state of a caller using artificial intelligence" (Florida, Illinois, New York Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,555,594, issued on Feb. 17, was assigned to MOTOROLA SOLUTIONS INC. (Chicago).

"System and method for tracking emotional state of a caller using artificial intelligence" was invented by Mariya Bondareva (Loxahatchee, Fla.), April L Garrett (Flossmoor, Ill.), Martha Lora (Plantation, Fla.) and Jacqueline Mazzeo (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "A communication system and method provide for tracking emotional state of a caller during a call center communication using artificial intelligence. A mental health answering point (102) interoperates with an artificial intelligence server (108) wherein the AI server is configured to: extrac...