US Patent Issued to Microsoft Technology Licensing on Aug. 25 for "Siamese neural network model for linking incident management tickets" (Virginia, Washington Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,718,059, issued on Aug. 25, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Siamese neural network model for linking incident management tickets" was invented by Jimmy Chi Kin Wong (Arlington, Va.), Rakesh J. Namineni (Sammamish, Wash.), Mohit Verma (Seattle) and Udayan Kumar (Kirkland, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for training a neural network for linking incident management tickets is provided. A first training set of linked pairs of incident management tickets is generated. Each pair is labeled as being linked and comprises first and second tickets having first text features and second features. ...