US Patent Issued to Microsoft Technology Licensing on April 14 for "Secure networking engine for a technical support management system" (Washington Inventor)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,241, issued on April 14, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Secure networking engine for a technical support management system" was invented by Takashi Yomo (Redmond, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods, systems, and computer storage media for providing a virtual diagnostic system in a secure networking engine of a technical support management system. The virtual diagnostic system provides a secure networking connection and diagnostic and debugging services between a cloud provider computing environment and a customer computing environment. The virtual diagnostic system includes a virtual ...