US Patent Issued to Massachusetts Mutual Life Insurance on July 14 for "System and method for managing customer call-backs" (Massachusetts Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,682,356, issued on July 14, was assigned to Massachusetts Mutual Life Insurance Co. (Springfield, Mass.).

"System and method for managing customer call-backs" was invented by John Karlen (Springfield, Mass.), Peng Wang (Springfield, Mass.), Adam Fox (Springfield, Mass.), Tam Tran-The (Springfield, Mass.), Matthew Girard (Springfield, Mass.) and Michael Crough (Springfield, Mass.).

According to the abstract* released by the U.S. Patent & Trademark Office: "System and method for automatically calling back a customer via a predictive model determines a plurality of call-back metrics for a plurality of advisor records. The predictive model is applied to call-back data to identify custome...