US Patent Issued to Liberty Mutual Insurance on Jan. 27 for "Self-service claim automation using artificial intelligence" (Massachusetts, North Carolina Inventors)

ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,596, issued on Jan. 27, was assigned to Liberty Mutual Insurance Co. (Boston).

"Self-service claim automation using artificial intelligence" was invented by Ernesto Feiteira (Boston), Ross Guida (Boston), Julia Muhlen (Boston), Donald Lynch Sierra (North Easton, Mass.) and David Paul Clark (Cary, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Embodiments are disclosed for automatically processing a claim provided by a user. Responsive to receiving a notice of loss associated with a claim of a user, a set of customer identity validation data are collected. The set of customer identity validation data may be determined to meet a pre-defined ident...