US Patent Issued to JPMORGAN CHASE BANK on Sept. 9 for "Systems and methods for call routing using generic call control platforms" (Indian Inventors)

ALEXANDRIA, Va., Sept. 10 -- United States Patent no. 12,413,673, issued on Sept. 9, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"Systems and methods for call routing using generic call control platforms" was invented by Rohit Nilekar (Hyderabad, India) and Mohammed Ahamed Mohiseen (Hyderabad, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for call routing using generic call control platforms are disclosed. According to one embodiment, a method for processing a communication request may include: (1) receiving, at a WebSocket layer in a call control platform, a communication request from a web application or a native desktop application; (2) identifying, by the call control ...