US Patent Issued to ISBEI on June 23 for "Method, system and article of manufacture for pairing contacts with agents in contact center system" (Pakistani Inventor)

ALEXANDRIA, Va., July 15 -- United States Patent no. 12,665,970, issued on June 23, was assigned to ISBEI LTD. (Grand Cayman, Cayman Islands).

"Method, system and article of manufacture for pairing contacts with agents in contact center system" was invented by Abdullah Asghar Sheikh (Lahore, Pakistan).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided is a method for pairing contacts with agents in a contact center system, including: determining a threshold statistic; determining an ordered set of contacts; determining a set of first statistics that correspond to the ordered set of contacts; determining a set of second statistics that correspond to the ordered set of contacts and is based on the set of f...