US Patent Issued to INTUIT on May 26 for "Automated support sub-topic classification using large language models" (California Inventors)

ALEXANDRIA, Va., May 26 -- United States Patent no. 12,639,359, issued on May 26, was assigned to INTUIT INC. (Mountain View, Calif.).

"Automated support sub-topic classification using large language models" was invented by Wendy Sen Anderson (Mountain View, Calif.), Kelsey Conophy (Mountain View, Calif.), Xiaobei Wu (Mountain View, Calif.), Gregory Joseph Viviano (Mountain View, Calif.), Noel Fernandes (Mountain View, Calif.), Katherine Vanessa Wurtzell (Mountain View, Calif.) and Byungkyu Kang (Mountain View, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system for automated support sub-topic classification using large language models (LLMs). The method includes collecting user transcr...