US Patent Issued to Intrado Life & Safety on April 21 for "Publish and subscribe call center architecture" (Canadian Inventor)

ALEXANDRIA, Va., April 21 -- United States Patent no. 12,609,995, issued on April 21, was assigned to Intrado Life & Safety Inc. (Longmont, Colo.).

"Publish and subscribe call center architecture" was invented by Mario Manzanillo (Dollard-des-Ormeaux, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "An example operation may include one or more of receiving an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a telephone call, converting the audio file into a text file that comprises a transcript of the telephone call, identifying a keyword within the text file that is associated with a topic, and transmitting a portion of the text file of the telephone call...