US Patent Issued to International Business Machines on June 16 for "Ticket embedding based on multi-dimensional IT data" (Chinese Inventors)

ALEXANDRIA, Va., June 16 -- United States Patent no. 12,657,532, issued on June 16, was assigned to International Business Machines Corp. (Armonk, N.Y.).

"Ticket embedding based on multi-dimensional IT data" was invented by Zhi Wang (ShangHai), Zhao Qi Wu (Shanghai), Li Na Yuan (Beijing), Qian Ke Fang (Ningbo, China) and Li Long Chen (Beijing).

According to the abstract* released by the U.S. Patent & Trademark Office: "An approach is provided that trains an artificial intelligence (AI) system, such as a neural network, to process IT ticket data. The approach receives IT tickets from various ticket sources. Ticket vectors corresponding to each of the IT tickets are computed. An analysis is performed using the ticket vectors and a node vect...