US Patent Issued to INTERNATIONAL BUSINESS MACHINES on Feb. 17 for "Resolving issues by building a re-playable simulated customer environment" (Chinese Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,554,374, issued on Feb. 17, was assigned to INTERNATIONAL BUSINESS MACHINES Corp. (Armonk, N.Y.).

"Resolving issues by building a re-playable simulated customer environment" was invented by Ying Mo (Beijing), Rui Liu (Beijing), Yue Chen (Beijing), Ya Xiao (Beijing), Hu Wang (Beijing), Peng Hui Jiang (Beijing) and Qi Feng Huo (Beijing).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided are techniques for resolving issues by building a re-playable simulated customer environment. Environment data of an original customer environment is stored in a data hub. The environment data from the data hub us used to create a simulated customer environment. The si...