US Patent Issued to INTERNATIONAL BUSINESS MACHINES on Feb. 17 for "Consolidated multi-channel multi-user operations management using agents" (Indian, American Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,554,612, issued on Feb. 17, was assigned to INTERNATIONAL BUSINESS MACHINES Corp. (Armonk, N.Y.).

"Consolidated multi-channel multi-user operations management using agents" was invented by Santosh Rajashekar (Bangalore, India), Selvi John (Bangalore, India) and Dinesh C. Verma (New Castle, N.Y.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An embodiment configures a first agent to monitor a first communication channel from a first client. An embodiment converts, by the first agent, a first communication to a central format, the first communication received via the first communication channel in a first format at a first time. An embodiment extracts, by...