US Patent Issued to IntelePeer on June 2 for "Methods and systems for generating a virtual graph of multi channel communications" (Texas Inventor)

ALEXANDRIA, Va., June 2 -- United States Patent no. 12,647,328, issued on June 2, was assigned to IntelePeer (Centennial, Colo.).

"Methods and systems for generating a virtual graph of multi channel communications" was invented by Bradley Taylor (Fort Worth, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A technique is directed to methods and systems for generating a virtual graph of multi-channel communications. In some implementations, a virtual graph system provides a virtual graph relationship that manages the representation and captures the information associated with multi-channel communications, such as communications of a user with a corporate contact center. The information can include session...