US Patent Issued to Home Depot Product Authority on Oct. 14 for "Systems and methods for interactive voice response auto-scaling" (Georgia Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,555, issued on Oct. 14, was assigned to Home Depot Product Authority LLC (Atlanta).

"Systems and methods for interactive voice response auto-scaling" was invented by Sanooj Karanath Sachidanandan (Cumming, Ga.), Edson H. Philippe (Atlanta) and Dan Perritte (Marietta, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The meth...