ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,489,840, issued on Dec. 2, was assigned to Google LLC (Mountain View, Calif.).
"Graphical user interface for a voice response system" was invented by Shi Lu (Foster City, Calif.), Sathish Karunakaran (Cupertino, Calif.) and Naveen Kalla (San Diego).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system is described including a mobile device that receives a user request to initiate a phone call to an entity associated with an interactive-voice-response (IVR) interface of an IVR system. The system obtains information about a hierarchy of options associated with the interactive-voice-response system and causes a graphical user interface (GUI) for navigating...