US Patent Issued to Genesys Cloud Services on July 28 for "Automated incentivizing tool for contact center agents" (California Inventors)

ALEXANDRIA, Va., July 28 -- United States Patent no. 12,694,349, issued on July 28, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Automated incentivizing tool for contact center agents" was invented by Cliff W. Bell (Menlo Park, Calif.) and Daniel Stewart Stoops (Menlo Park, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for incentivizing contact center agents with scheduling perks that includes: receiving a workload forecast and staffing plan for a current shift; receiving a service level target; receiving types of scheduling perks; performing a selection routine for determining a select scheduling perk for offering to a select agent; and sending a scheduling perk offer ...