US Patent Issued to GAIA on Sept. 8 for "Professional training and evaluation system" (German Inventors)

ALEXANDRIA, Va., Sept. 8 -- United States Patent no. 12,732,475, issued on Sept. 8, was assigned to GAIA AG (Hamburg, Germany).

"Professional training and evaluation system" was invented by Olaf Nackenhorst (Dortmund, Germany), Bernhard Wellhofer (Hamburg, Germany) and Mario Weiss (Hamburg, Germany).

According to the abstract* released by the U.S. Patent & Trademark Office: "A professional services training companion system has a character trait database having a plurality of human character traits; a message database having a plurality of customer interaction message histories; a summary database having an emotional summary of each of a plurality of customers' interaction sessions; a computer with access to at least the character trait d...