ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,784,611, issued on Nov. 3, was assigned to FMR LLC (Boston).
"Multi-channel client experience training" was invented by Pu Li (Southborough, Mass.), Pranay Tiwari (Auburndale, Mass.), Zequn Li (Paramus, N.J.) and Manish Pramod Worlikar (Flower Mound, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized method is provided for leveraging generative AI and large language models to create and implement a client experience associate training system. Reinforcement learning from human and other feedback can be used to generate the training simulator for a variety of specific service groups. Systems and methods can include a training program build...