ALEXANDRIA, Va., March 31 -- United States Patent no. 12,591,604, issued on March 31, was assigned to FMR LLC (Boston).
"Intelligent assistant" was invented by Allen Detmer (Patriot, Ind.) and Aisling Doyle (Weston, Mass.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computer implemented method is provided for assisting an agent in providing feedback to a customer during a chat session. The method includes receiving live feedback from the agent to the customer in response to an inquiry from the customer. The method also includes determining if at least one automated response is needed by comparing and matching the live feedback with at least one predefined trigger pattern. The method further includes iden...