US Patent Issued to FMR on Feb. 24 for "Capturing and utilizing context data in cross-channel conversation service application communication sessions" (Kentucky, Indiana Inventors)

ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,563,008, issued on Feb. 24, was assigned to FMR LLC (Boston).

"Capturing and utilizing context data in cross-channel conversation service application communication sessions" was invented by Allen Detmer (Patriot, Ind.) and Amanda Bedard (Independence, Ky.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and apparatuses are described for capturing and utilizing cross-channel context data in conversation service application communication sessions. A computing device establishes a first communication session between a first conversation service application and a first remote device. The orchestration utility detects an intent to transfer the first co...