US Patent Issued to FIDELITY INFORMATION SERVICES on Jan. 20 for "Systems and methods for scoring user conversation satisfaction" (Wisconsin, California Inventors)

ALEXANDRIA, Va., Jan. 20 -- United States Patent no. 12,530,602, issued on Jan. 20, was assigned to FIDELITY INFORMATION SERVICES LLC (Jacksonville, Fla.).

"Systems and methods for scoring user conversation satisfaction" was invented by Aaron David Colcord (Mequon, Wis.) and Jameson Pierre Woodfin (Los Angeles).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for scoring user conversation satisfaction. The system comprises one or more memory devices storing instructions, and one or more processors configured to execute instructions to perform operations. The operations comprising receiving data corresponding to a conversation between the user and a third-party service provider. The operations further c...