US Patent Issued to Delta Air Lines on Aug. 4 for "Automatic translation using an interaction application" (Georgia Inventors)

ALEXANDRIA, Va., Aug. 5 -- United States Patent no. 12,699,856, issued on Aug. 4, was assigned to Delta Air Lines Inc. (Atlanta).

"Automatic translation using an interaction application" was invented by William Seo (Atlanta), Garrett Paul Simmer (Atlanta), Mallikarjuna Bachu (Cumming, Ga.), Chinar Dankhara (Atlanta) and Vivian Aranha (Atlanta).

According to the abstract* released by the U.S. Patent & Trademark Office: "Automatic translation using an interaction application can include detecting a conversation between an agent and a customer, capturing audio data associated with the interaction, and identifying a speaker associated with speech represented by the audio data. If the speaker is determined to be the customer, a customer langua...