US Patent Issued to Dell Products on Feb. 10 for "Intelligent customer service request processing mechanism" (Chinese Inventor)

ALEXANDRIA, Va., Feb. 11 -- United States Patent no. 12,547,527, issued on Feb. 10, was assigned to Dell Products LP (Round Rock, Texas).

"Intelligent customer service request processing mechanism" was invented by Huijuan Fan (Chengdu, China).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods, system, and non-transitory processor-readable storage medium for an issue resolution system are provided herein. An example method includes receiving, by an issue resolution system, from a tester system, a defect issue that occurred on the tester system while the tester system was executing. The issue resolution system identifies at least one resource, where one or more resources are associated with a skill score as...