US Patent Issued to ConnectWise on Nov. 3 for "Systems and methods for managing service level agreements of support tickets using a chat session" (Florida Inventors)

ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,786,080, issued on Nov. 3, was assigned to ConnectWise LLC (Tampa, Fla.).

"Systems and methods for managing service level agreements of support tickets using a chat session" was invented by Arnold Bellini III (Tampa, Fla.), Linda Brotherton (Tampa, Fla.) and Craig M. Fulton (Clearwater, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level ...