US Patent Issued to CISCO TECHNOLOGY on Sept. 22 for "Policy-enabled call hunting" (Texas Inventors)

ALEXANDRIA, Va., Sept. 24 -- United States Patent no. 12,744,849, issued on Sept. 22, was assigned to CISCO TECHNOLOGY INC. (San Jose, Calif.).

"Policy-enabled call hunting" was invented by Christopher E. Pearce (Dallas) and Ellis Wade Hamblin (Allen, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Provided herein are techniques to facilitate policy-enabled call hunting for environments involving a cloud-based call routing policy enforcement point and a call hunting policy decision point that may be provided by an enterprise. In one instance, a method can be performed that may include obtaining an incoming call directed to an enterprise entity; identifying a candidate list of enterprise endpoint devices...